First and foremost, I expect our employees to be honest with us and our clients. A dishonest employee throws a 'monkey wrench' into our culture and our operation. I have a myriad of other expectations that we have of all of our employees, as well. Humility is important. Being confident in what we say and do and remaining humble at the same time is important to us. I also look for employees who are friendly, energetic, eager to learn, and respectful of clients and fellow workers.
As a leader in our company, I have very high expectations, but I am also a realist. Finding employees who meet all of my expectations is just as unrealistic as thinking that I am the ideal employer. I strive to set a good image, and always strive to be neither confrontational nor impatient. I believe that our employees deserve the same mentoring standards that I was so fortunate to have as I was coming up in our industry. With proper mentoring and coaching, our employees will fully understand and deliver what we expect of them.
We strive to be responsive and respectful at all times, not simply when it is covenient. We want our clients to enjoy the experiences and interactions they have with a first day employee, all the way up to the president of our company. The expectations we have of our employees as it relates to customer service and interactions with fellow employees and the general public are all the same. Be honest, fair, and respectful.
We retain our employees because of the principals I have talked about. This ultimately translates to providing our clients excellent service, at a reasonable price, with people they enjoy working with. By abiding by these simple truths, we keep good employees who deliver good service. Clients and employees alike enjoy the experience and want to work with us because of it.
No comments:
Post a Comment